Client Terms

YAYIN ÖNCESİ HUKUKİ KONTROL GEREKTİREN TASLAK / ENTWURF / DRAFT

Contracting parties and platform role

The consulting contract is between the client and the independent expert identified on the profile. The expert provides the service under their own professional responsibility and issues any required receipt or invoice. (Company name) is not the consulting provider; it supplies intermediation, booking, payment and technical platform services.

Account and permitted use

Clients must keep their information accurate and current, must not share their account, and must protect access credentials. Unlawful use, harassment, misleading information, redirecting payment outside the platform, or attempting to bypass security measures is prohibited.

Booking, payment and scope

The expert, service, duration, date/time and total price are shown before booking. The service is limited by the expert’s profile, professional authority and the selected service. The platform is not an emergency service; local emergency services must be contacted in urgent or life-threatening situations. Withdrawal and appointment cancellation/refund are explained in separate policies.

Sessions, recording and confidentiality

Audio and video sessions are not recorded by default. A recording may be made only where its purpose, scope, retention period and authorised recipients have been explained beforehand, the client and expert have each given separate explicit consent, and a valid legal basis exists. Neither party may record a session without the other party’s explicit consent. Platform messages, booking and transaction records, and necessary technical logs may be processed under the Privacy Policy for service delivery, security, support and dispute review.

Access, retention and disputes

Access is restricted to the parties and authorised persons who need it for documented support, security or legal obligations. Data is retained only for as long as required for its purpose or by law, then deleted or anonymised. Lawful requests from competent authorities remain unaffected.

Complaints and mandatory rights

Support and legal request forms are available. These terms do not restrict mandatory consumer rights.

Stand / Sürüm / Version: 22.09.2026