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Cancellation, Refund and No-show Policy
EN
Version 2026-09-22-v2
22.09.2026 19:51
YAYIN ÖNCESİ HUKUKİ KONTROL GEREKTİREN TASLAK / ENTWURF / DRAFT
Difference from statutory withdrawal
This policy governs contractual appointment cancellation. Any mandatory statutory withdrawal right and other consumer rights apply separately and are not restricted by this policy.
Client cancellation at least 48 hours before
Where 48 hours or more remain before the appointment starts, the client may choose either a full refund of the cash amount paid to the original payment method or a free replacement appointment with the same expert for the same service.
Client cancellation less than 48 hours before
Where less than 48 hours remain, no cash refund is made as the standard rule; the client receives one free replacement appointment with the same expert for the same service. This right must be used within 6 months after issue. Mandatory statutory rights and exceptional circumstances accepted after platform review remain unaffected.
No-show
If the client does not attend, no cash refund or automatic replacement is provided as the standard rule. The client may prove that the platform or expert suffered no loss or a substantially lower loss, and may submit exceptional circumstances for review. If the reserved time is reassigned to another client, the necessary adjustment will be made.
Expert cancellation
If the expert cancels, a full refund or free replacement appointment is offered regardless of the remaining time.
Technical problems
A verified technical failure attributable to the platform or expert that materially prevents the session results in a free replacement or appropriate refund. Where possible, the client should complete the device check before the session and promptly report the issue to support.
Refunds, coupons and review
Cash is normally returned to the original payment method and bank or payment-provider processing times apply. Coupons are restored or expire under their campaign terms. Exceptional circumstances, lower loss and other objections may be submitted with evidence through the relevant legal request form.
Stand / Sürüm / Version: 22.09.2026